Participants in netflix’s customer obsession talk

OptimizelyOneRow.png

 If you haven’t given feedback yet on the presentation, please click the following link:

https://www.surveymonkey.com/r/SAPinsiderNetflix

Click below for additional resources:

  • Click here for a PDF of the presentation.

  • Click here to check out my free ”Ask Gib” product newsletter.

  • Click here to read my “Customer Obsession” article on Medium.

  • Click here to read my 12-part “How To Define Your Product Strategy” series on Medium.

  • Click here to read “A Brief History of Netflix Personalization.”

  • Click here for my new 2 X 2.5-hour Product Strategy Workshop on Maven

  • Click here to check out my self-paced Product Strategy Workshop on Teachable. You can “try before you buy” — the first two modules are free.

To follow me on your favorite platform:

SAPinsider Organizers:

  • I prefer a lavalier microphone and have a Macbook Pro with HDMI and I have my own dongle. I have a clicker but yours is likely better than mine.

  • I like to be able to see a monitor and I do not use notes, so it’s fine to mirror my presentation to the monitor.

  • I use GoogleSlides so I need access to reasonable wireless. I will also create an all pdf version in case all heck breaks loose (e.g. no internet)

  • We won’t have time for questions. Currently planning to do a 35-minute presentation and I typically finish within three minutes of the deadline. I believe there is a break after me so that should be ok.

  • I provided a pdf of the presentation but note the Slido pages look quite different in a live presentation. Slido lets folks “vote” using a QR code and their phone.

  • My contact info: 650 867 4338; gbiddle616@gmail.com

  • Introduction: “Gib was VP of Product at Netflix starting in 2005. In 2010, he became the CPO of Chegg, a textbook rental and homework help company that went public in 2014. Today, Gib is a guest lecturer at Stanford, a speaker, writer, and adviser.”

  • It’s fine to provide the link to this page: https://www.gibsonbiddle.com/obsession

  • My flight info: Flight info into Las Vegas (Redmond OR> SFO > Las Vegas)

    Mon, Mar 17, 2025

    10:42 AM

    UA 2492 

    I leave at 3:10 pm on Tuesday, March 18 but it's easy to change if you'd like me to stay that night.

Things that would help me:

  • Calendar invites for:

    • the tech test-drive on Monday,

    • early show up time/place for the presentation.

  • Is there anything fun happening on Monday evening?

  • Do you have a “SAPinsider” title slide I can put in front of my presentation?

  • I think you handle Monday night room reservation at the Bellagio, correct? Details for that would be helpful, too.